Our Promise
Here at Kiki Lee Studio, we fully stand behind every polymer clay piece that we make. We have worked hard to create products that are long lasting, comfortable, and beautiful for years to come.
We guarantee that your polymer clay piece will be with you for a while! To back up this guarantee, we offer free repairs/replacements for up to 12 months after purchase! AND repairs/replacements after 12 months of purchase will cost up to $10 (this will cover materials and shipping!)
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If you are to experience any issue with a polymer clay piece, we will replace that piece or repair it (depending on the issue!) All you have to do is email us with the following information:
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Purchase date (and order # if applicable)
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Proof of Purchase
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The piece in question
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What the problem is
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We will email you back ASAP to get the problem solved. For any purchases less than a year old, we will send you a shipping label so that you may return the piece. For any purchases more than a year old, we will provide a payment option for the fee (not to exceed $10USD!) and then send you a shipping label.
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Once we receive the piece, we will make the necessary repairs/replacements and get it sent back to you as quickly as possible. Its that easy! Simply email us at kirston@kikileestudio.com to get started!
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For issues on purchases less than 30 days old, damages occurred while shipping, or any other questions, please email us at kirston@kikileestudio.com
Like what you're hearing?
We also have a rewards program! Earn points for every purchase, and use them to get discounts on future purchases! Shop with the peace of mind of our guarantee promise and get rewarded while doing so!