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Frequently Asked Questions

  • Do you take custom orders?
    We do (excluding stickers)! Whether you are wanting a style in a different color or size, or an entirely new design, we would love to work on it for you! Fill out this custom order form to get started!
  • What is the cost of a custom order?
    We do not charge extra for custom work, so the cost will be in line with our current pricing structure. If you are requesting a different color or size of existing styles, the price will be similar if not the same as the style requested.
  • How long do custom orders take?
    This can vary depending on the complexity of the design. If you have a deadline, please notate that when inquiring about a custom piece. We will be able to let you know if the request is possible within the timeline!
  • How do I order a custom piece?
    Visit our Custom Order page here! Follow the prompts on the form, submit it, and we will be in contact with you shortly! No payment is required when filling out the inquiry form, we will ask for payment once we've discussed your order!
  • Can I order a larger quantity of a certain style/color?
    Of course! Cost will be dependent on the style and quantity, but please email us for details!
  • What is Polymer Clay?
    Polymer clay is essentially PVC, polyvinyl chloride. It is plastic, but until it is cured, it is a very malleable plastic. It can be shaped and reshaped a multitude of times without deterioration.
  • What materials do you use in your jewelry?
    Our components consist of handcrafted polymer clay pieces, sometimes coated in UV resin. We also occasionally use brass or steel metal components and small silver or gold charms with cubic zirconium stones to compliment our clay components. Posts on earrings created before 2022 are stainless steel, and any created after January 2022 are now grade 1 titanium, this is noted via the materials tab on each listing. Hooks, wires, hoops, ball posts, and huggies (leverbacks) are all stainless steel, some may be gold or silver plated, this will be noted via the materials tab on each listing. All dangle styles come with a plastic comfort back, and all studs come with standard stainless steel butterfly backs. Styles on hooks come with rubber backs. Jump rings are stainless steel, sometimes coated. We are starting to introduce seed beads into our jewelry as well, these are glass beads manufactured in the Czech Republic and Japan.
  • Do your earrings contain nickel?
    They do not, nickel is a common material that people have allergic reactions to, so we avoid it at all costs!
  • Are your earrings hypoallergenic?
    For the average wearer, yes. The most common metal allergy is nickel, which we avoid at all costs! However, it is possible to be allergic to other metals, including the ones we use. Our earring posts/hooks are either titanium or stainless steel. If you need yours to be of a different material, please email us so we can get something that works for you!
  • How can I clean my earrings?
    The best way to care for your new pieces! Do not leave them in a humid environment, or submerge them in water or any liquids. Clay pieces may be wiped clean with a damp cloth, a light amount of rubbing alcohol may be used if needed. Please do not use acetone on your clay pieces as it will ruin the finish! Brass/steel components can be cleaned with a standard jewelry cleaner.
  • How long do polymer clay pieces last?
    The short answer is, forever. Since polymer clay is a plastic, it does not break down easily. This means that as an accessory, it will last a few lifetimes for enjoyment! This also means that if you ever decide to get rid of a piece, you should do so in a proper way, such as regifting, donating to a secondhand store, or properly recycling the parts. When cured properly, polymer clay will not break easily and should hold its structure even after being bent. If you have any issues with a piece, please email us promptly at
  • Are your stickers weatherproof?
    At this time we only offer stickers meant for use indoors, in journals, and away from the elements. They should hold up if a spill were to occur, but are not made to be wet for an extended period or sit in any extreme weather for an extended period of time.
  • Do you offer wholesale orders?
    We would love to work with you! Cost will depend on quantity and order frequency! Please email us at
  • How long will it take to receive a wholesale order?
    This will depend on the order quantity, your location, and if you request existing inventory or new styles! Please email us at
  • What is your wholesale pricing?
    We can offer different pricing breakdowns based on quantity ordered, frequency of order, and whether new or current inventory is requested! Please email us at
  • When do you release new products?
    We intend to release new products once a month! This will generally be around the 15th of each month. We send out a newsletter at the start of each month with news about the month's release! Sign up here!
  • How often do you restock existing products?
    We do not currently restock existing color options or certain styles. We continue to develope new options of existing styles each month!
  • How long is order processing?
    Starting in July 2021, we changed our ordering process to be made to order rather than ready to ship. This was a conscientious decision made in order to keep our business more sustainable. Polymer clay is a type of plastic afterall, and we were ending up with unsold items from previous releases. Processing times on average will be 1-3 business days, unless otherwise noted on a product's page. (Usually sculpted items will take longer to make.) In the event of extreme weather conditions, orders may wait to ship until it is safe to get them dropped off, whenever this may be the case, we will update you via the email provided at checkout to keep you up to date on your package's arrival!
  • Do you offer rush processing?
    At this time, we are not offering rush processing as our processing time is only less than 3 days for most items. If you are needing an order more quickly, please email us to get it sorted out prior to making your purchase. We will see what we can do for you.
  • Can I cancel my order?
    We do not accept order cancellations.
  • Where do you ship to?
    We ship worldwide! But if you have any concerns, please email us and we can get you a definitive answer about your location! Some exclusions may apply at this time due to COVID-19.
  • How much is shipping?
    Anywhere in the US starts at $6 for standard shipping which is USPS First Class. All US orders over $50 ship for free, the discount is automatically applied once the cart total reaches the threshold. International shipping starts at $13 and varies based on location. At this time, this is the best price we are able to offer, but we are looking for options to lower this cost!
  • Do you offer Free Shipping?
    All orders to the USA are eligible for free standard shipping when the order is more than $50. We are working to offer free shipping internationally, but are currently unable to at this time!
  • How long does shipping take?
    US Standard orders are shipped under USPS First Class which takes 2-5 days (excluding Sunday) International orders vary by location, taking anywhere from 14-21 days. We are not responsible for any holds at customs. Please note that these times will vary during high volume shipping times such as during the holidays!
  • Are your shipments tracked?
    All orders from KLS are tracked, no exceptions.
  • Shipping Insurance
    All orders from KLS will be covered by Shipping Insurance via USPS where permitted.
  • Shipping Customs
    All packages must pass through customs upon entering a new country. This may cause a delay in delivery, and some countries may require an extra fee paid by the buyer for the package. Kiki Lee Studio is not repsonsible for any delays in shipping due to customs or any fees required by customs for package delivery. It is the buyer's legal responsibility to handle these fees and no refunds will be given based on any custom fees.
  • My package was returned to KLS, what do I do?"
    This could be due to an incorrect address, failure to pick up mail, or other issues. Once the package is returned to us, we will be happy to send it back. If it is due to an incorrect address, and this is found to be our fault, we will reship for free. If the address was given to us incorrectly, or the return is due to any other reason, we will ask that shipping be paid again. If the buyer is at fault for this issue, and does not wish to pay for shipping again, a refund will not be allowed.
  • Where do you hand deliver to?
    We will Hand deliver to the following locations: -Dumas, Texas -Cactus, Texas -Sunray, Texas -Dalhart, Texas -Borger, Texas -Stinnett, Texas -Pampa, Texas -Panhandle, Texas -Amarillo, Texas -Channing, Texas If you live within 15 miles of any of these Cities, we will also hand deliver to you! Please send us an email so that we can work it out! If you live in any of these locations, but the hand delivery option does not show at checkout, please reach out so that we can be sure your area's zip code is on our list!
  • How much does hand delivery cost?
    Dumas and Cactus/Etter are always free, everywhere else is $3. Any orders over $50 will be delivered for free! If you live within 15 miles of any of these Cities, we will also hand deliver to you! Cost not to exceed $5.00! Please send us an email so that we can work it out!
  • How long does hand delivery take?
    Dumas, Cactus/Etter, and Sunray deliveries can all be made within 1-6 business days, everywhere else will be made within 1-8 business days. Please note these deliver times include our 1-3 day processing time, we will email you upon order receival to schedule the delivery, at that point we will be able to see what all was ordered and how long the processing will be + what our current schedule is. If you live within 15 miles of any of these Cities, we will also hand deliver to you! Time not to exceed 8 business days! Please send us an email so that we can work it out!
  • Weather Permitting
    In the event of any extreme weather, hand deliveries may be delayed until it is safe to make them!
  • I am unhappy with my purchase, what should I do?"
    If there is not damage to the order, and you simply wish to return it, please email us at Once a refund inquiry is accepted we can offer an exchange for an item at the same value, or a refund. Returns are shipped at the buyers expense, and exchange or refund are not made until we have the original order back in hand.
  • Do you offer refunds?
    Customers are eligible for refunds once the original order has been returned and we have it in hand.
  • How can I return something?
    Please email us at with the issue. Once we accept that the return can be made, we will offer the information necessary to make the return. Return shipping is the responsibility of the buyer.
  • My package never arrived, what should I do?"
    Please email us at We will reach out to the post office, and suggest that you do the same. Replacement will be made once it is verified that package was lost/stolen.
  • My product arrived damaged/missing parts, what should I do?"
    We are so sorry for the inconvenience! We take every precaution to ensure our shipments arrive to you safely, but accidents can happen! Please email us at with a picture of the damage/package and we will start the process of replacing it!
  • My product broke, what should I do?"
    If it has been less than 12 months since purchase, we can repair/replace it for free! If it has been more than 12 months since purchase, we will repair/replace it for a small fee of $10 (this is to cover shipping and materials!) Please email us at so we can get you situated!
  • What are we doing to keep our business sustainable?
    Hey friends! We are doing several things! We reuse and recycle packaging that we get from receiving inventory. We use recyclable packaging to ship our orders. We recycle ink cartridges for our printer. We save every last morself of polymer clay to be used in another project. We changed to made to order products rather than ready to ship, so only what is purchased gets made! We shop for as much of our materials as possible locally. If there is something else we could be doing, please let us know! We love our planet, and want to do as much as possible to keep it happy and healthy!
  • Satisfaction Guarantee
    We guarantee that your polymer clay piece will be with you for a while! To back up this guarantee, we offer free repairs/replacements for up to 12 months after purchase! AND repairs/replacements after 12 months of purchase will cost only $10 (this will cover materials and shipping!) If you have any issues at all, please email us at
  • Can I use your artwork for my own products?
    We are not currently able to offer licensing of our products for use in other businesses. Please respect Intelectual Property rights!
  • Where can I find your privacy policy?
    While it is at the bottom of every page on our site, you can also click here!
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